My Bank Is Run By Idiots

MY E-MAIL:
I have a complaint concerning your branch at 5322 STOCKTON BLVD.
SACRAMENTO, CA 95820-5412.
I went there this morning to deposit some checks and was told by Karen, the teller, that I was not allowed to be there with my sunglasses on. There were no posted signs stating so nor did the security guard at the door say anything. Mine are presciption
sunglasses and, by removing them, I cannot see. Literally. I CANNOT SEE. So to use your bank this morning, I had to render myself sightless.
What kind of idiotic policy is that? Maybe "all personnel wanting to do
business at this branch must handicap themselves" should be your new
motto.
I am SEVERELY disappointed with the service.

THEIR REPLY E-MAIL:
Thanks for contacting WaMu, now a part of Chase!

I'm sorry our financial center did not meet your customer service
expectations. Providing excellent service is the most important part of
our business and I apologize we didn't do a better job with your
interaction.

I appreciate you letting us know your feedback so that we may work to
improve our service and operations. To ensure this situation is
addressed, I've forwarded your comments appropriately.

There are many choices in banking today, and WaMu is glad to have you as
a customer. Since we strive to provide premier customer service during
every interaction, we believe acting on your feedback is critical to our
success. I hope you find your future interactions with us, whether by
phone, by email, in person, or at an ATM, reflect that commitment to
service.

MY REPLY TO THEIR REPLY E-MAIL:
Wow.

Out of all the form letters I have ever seen, this response beats them all for sure lack of giving-a-damn.

Did anyone even READ my email or was a response automatically generated in response to keywords? Yet another example of your failure at people-skills like those I mentioned in my original email.

From now on, I will limit my interactions to the ATMs as they are sadly more customer-friendly. Of course- as long as my money stays with your bank, what do you care if I'm not satisfied?

I would say not to bother responding but I somehow get the feeling a reply will be generated by some computer somewhere and sent regardless.

“What’s Wrong With People” #132 (7/6/8)

Many times, I'm an jerk. No, no- don't deny it. I am. In fact, I frequently have undue pride in that.
And sometimes, I'm a nice guy. On occasion. Of a sort. Maybe.


Here's the set-up:
This week is one of those that, while not directly has made me want to kill, wore down on me. Like someone constantly poking you on the shoulder 24-hours a day for 5 days straight.
So when I took my usual Friday night trip to a bookstore (please recall- I have no social life and am somewhat OK with that (re: the psycho bitches)), I am already edgy. I get there and grab the new Sedaris book and stroll around, as one tends to do in a large bookstore. After a while, I find myself at the Help Desk, searching for a Sas Christian art book and helping the rather cute red-head behind the counter answer questions regarding Polanski movies.

Suddenly, some guy at the front of the store is screaming. And I mean screaming- at the top of his lungs, so loud his voice is breaking with volume. Seems while I’s off in my own lil' world of search menus and flirting, a couple with a newborn came in to purchase- guess what- books on babies. The screaming guy is upset because the baby is crying and is determined to let everyone know- even though the couple has already purchased their books and are at the door. Literally- at the door. While I don't catch all of what the screaming guy (let's call him "Screamy") is yelling, I do hear "this is a fucking bookstore for fuck's sake!". The couple is understandably upset, the mother on the verge of tears, and leave. The bookstore staff is speechless as Screamy, now devoid of his intended target, turns his floaming attention to them. After venting a bit more, this guy has the balls to turn around and walk back to read (note "read", not purchase) more books. Cursing (mostly) under his breath and using wild arm movements, Screamy passes by the counter I am at.

And at that moment, I reach the peak of what I can tolerate today.
I lose it to the extent I can't clearly remember all that I say, although considering I receive some clapping from customers and staff- I do alright. I do recall saying something like:
"Did you pay cover to get in here? Do you have a ticket, or will be paying for the atmosphere? 'Cause if you didn't, those people had the same right as you to be in a public place of commerce. More so as they actually bought something instead of sitting on their ass just reading the books. You got a bug up your ass 'bout something, you suck it up, shut it up, or leave- YOU DON'T YELL AT BABIES!! And if you did pay to get in here, you're the most ignorant fuck I've come across this week, which is really saying something." (I'm paraphrasing, of course)

Then, from what I understand (please understand at that point, everything is in a red haze), I threaten him when he starts sputtering about his rights. And we are both asked to leave. But not before I get my book.


My serious question is- was I righteous in my anger and what I said, or was I being an asshole no better than Screamy?