My Bank Is Run By Idiots

MY E-MAIL:
I have a complaint concerning your branch at 5322 STOCKTON BLVD.
SACRAMENTO, CA 95820-5412.
I went there this morning to deposit some checks and was told by Karen, the teller, that I was not allowed to be there with my sunglasses on. There were no posted signs stating so nor did the security guard at the door say anything. Mine are presciption
sunglasses and, by removing them, I cannot see. Literally. I CANNOT SEE. So to use your bank this morning, I had to render myself sightless.
What kind of idiotic policy is that? Maybe "all personnel wanting to do
business at this branch must handicap themselves" should be your new
motto.
I am SEVERELY disappointed with the service.

THEIR REPLY E-MAIL:
Thanks for contacting WaMu, now a part of Chase!

I'm sorry our financial center did not meet your customer service
expectations. Providing excellent service is the most important part of
our business and I apologize we didn't do a better job with your
interaction.

I appreciate you letting us know your feedback so that we may work to
improve our service and operations. To ensure this situation is
addressed, I've forwarded your comments appropriately.

There are many choices in banking today, and WaMu is glad to have you as
a customer. Since we strive to provide premier customer service during
every interaction, we believe acting on your feedback is critical to our
success. I hope you find your future interactions with us, whether by
phone, by email, in person, or at an ATM, reflect that commitment to
service.

MY REPLY TO THEIR REPLY E-MAIL:
Wow.

Out of all the form letters I have ever seen, this response beats them all for sure lack of giving-a-damn.

Did anyone even READ my email or was a response automatically generated in response to keywords? Yet another example of your failure at people-skills like those I mentioned in my original email.

From now on, I will limit my interactions to the ATMs as they are sadly more customer-friendly. Of course- as long as my money stays with your bank, what do you care if I'm not satisfied?

I would say not to bother responding but I somehow get the feeling a reply will be generated by some computer somewhere and sent regardless.